Returns & exchange policy
Your satisfaction matters — if something is wrong with your order, we're here.
Return window
You can request an exchange or return within 14 days of delivery.
Conditions
Products must be unopened, unused and in their original packaging, for the safety of personal-care items.
Damaged items or items different from your order are replaced at no extra cost.
How to request
Contact us by phone or WhatsApp with your order number and the reason, and we'll arrange the pickup.
Refunds
Once the product is received and inspected, the amount is refunded in cash or by the agreed method.